Get answers and explore new ways to use REVE Chat
The department feature helps manage chats effectively by distributing them to the right teams. A business can easily route queries to special chat departments, depending...
Advanced Settings Under Advanced Settings, REVE Chat offers you to set the sound notifications as per your requirements. Sound Notifications It allows you to manage...
REVE Chat offers mobile apps to manage your customer conversations effectively. Now you can chat with your leads and customers in real-time, wherever you are from both iOS...
Live chat triggers are automated messages your visitors see while browsing the website. Using chat triggers, it’s possible to track visitors and their activity, and...
Chat tags are used to organize chats and give them context with right labels. Using chat tags, a business can segment conversations based on the...
REVE Chat offers you a number of great widget customization options. Make sure to customize your chat widget to reflect your brand and boost your...
Chat routing is an excellent feature to help visitors connect to the right team and find the right response instantly. Using the advanced routing feature,...
Canned replies or responses are pre-created answers for the most common questions that visitors often ask during chats. By using them, a business can deliver...
REVE Chat allows to ban visitors that you identify as spam or junk conversations. You can ban visitors to restrict access to start conversations. These...
REVE Chat offers a great feature to restrict suspected visitors, spam, or third-party domains. Using the feature helps you to: Manage the specific domains that...
How to configure the live chat widget when the agents are offline? Give your website visitors and customers alternate ways to contact you even when...
How do you set the limit on the number of concurrent chats? With REVE Chat, it is easy to assist multiple customers at the same...
The Appointment feature makes scheduling any meetings a totally smooth and hassle-free experience for customers. The integration into the chat widget helps a business allow...
REVE Chat keeps it simple to delete it from your website. To delete it, Follow the steps for deleting the account: Click on the Billing...
Once you turn on your service quality rating, customers can rate your service at the end of every conversation. It helps you to evaluate their...
You can install the REVE Chat snippet code to as many websites you want or you identify as trusted or authentic.
REVE Chat provides detailed reports, conversation summaries, and complete chat transcripts for every interaction. You can use the chat log to your full advantage in...
Under General Data Protection Regulation (GDPR) policy, REVE Chat not only ensures that personal data is gathered legally and under strict conditions but also protects...
REVE Chat offers a complete affiliate program to help resellers and affiliates to promote REVE Chat to their customers. We provide a 30% commission recurring...
REVE Chat does not have any options to display advertisements during the ongoing chat session. You get a totally ad-free experience. If you want you...
Please check whether you have entered the correct username and password. If you are still unable to log in to your dashboard, please click on...
No, REVE Chat does not provide customer service agents. It is a cloud-based SaaS solution. It offers solutions for improving your business communication.
Features available in trial accounts are similar to standard subscription plans. Even with the trial, you can add up to 100 agents. Sign up here...
Yes, you can invite visitors to chat. There will be two types of greetings to engage visitors browsing your page: Automated greeting – It will...
The chat window is fully customizable. You can customize different aspects of the chat window to make it reflect your brand persona and business image...
When all your agents go offline, your live chat will switch to offline mode. After that, your visitors can leave messages via ticket form...
If a data leak or security breach occurs on our end, we will be fully responsible for it. We, however, won’t be held responsible for...
All our data is stored on servers located in EEA member countries. Know more about our privacy policy. Learn more about REVE Chat security policy.
No unauthorized person will ever have access to the data. Only the technical team has access to the data as it is responsible for server...
Yes, you can pull the reporting data from REVE Chat to a Google spreadsheet. To do this, download the reports in CSV and upload them...
Yes, it’s possible to assign the incoming conversations to specific teams. Every message that comes through will have the icon and the page URL from...
REVE Chat uses a special script that will feed the customer conversations to the Google Crawler. These conversations will not visible to website visitors but...
Yes, there is a limitation to the file size. The size limit for attachments is 10MB.
Yes, REVE Chat works on mobile. Whenever a visitor visits your site from a mobile device, they will see a mobile-optimized version of your chatbox. ...
REVE Chat does not give the option to change an agent’s email. When an agent wants to change the login email, the administrator or owner...
Yes, we do. Using our JavaScript API, you can further customize the appearance and functionality of REVE Chat. Explore our API documentation to get started. ...
If you want to hide the chat widget on specific pages, you first need to edit the settings for the widget’s visibility. To do that,...
With REVE Chat, the option to end the ongoing conversation is available to both parties, the agent as well as the customer. So, chats can...
If your business has customers from different countries or regions, you can manage the conversations by setting up live chat for a multilingual website. To...