How to View Chat Transcripts and Email the Chat Log?

REVE Chat provides detailed reports, conversation summaries, and complete chat transcripts for every interaction. You can use the chat log to your full advantage in order to identify and better serve your customers’ needs.

If you want to easily view the chat transcripts for the closed conversations, follow the simple steps for the same:

• Go to the Reports section on your dashboard
• Click on the Chat history option under the Chat option
• You can click on any conversation to view the log

At times, customers like to keep an additional archive of the chat transcripts. If clients have requested to receive a chat log by email, you can easily provide it to them with REVE Chat from the option available on the top right-hand side.

Sending Chat Transcripts to Visitors

Customers can directly email the entire conversation to themselves by using the email option available in the chat widget. During the conversation, you can see the email and contact details of the visitors on the right-hand side. You can immediately email the entire chat log in case the request is made by the customer or visitor. 

Having a copy of the entire conversation helps customers through the product information provided by the agent and they can reach out to them in case there is an issue in the future.