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WooCommerce is one of the most popular ecommerce platforms in the world. It powers around 25% of all online stores globally. Businesses of all sizes and types leverage its flexibility and extensive range of features to create dynamic and feature-rich online stores.
However, WooCommerce’s capabilities are not enough in today’s time when customers expect instant support and personalized shopping experiences. Online stores need something more to meet the ever-growing expectations of customers.
This is where the WooCommerce chatbot can help.
Integrating an AI chatbot into a WooCommerce store can be a game changer for businesses in many ways. It can help stores engage customers better, and deliver great shopping experiences, resulting in more sales.
In this blog, we will discuss a WooCommerce Chatbot in detail, understand its benefits for online stores, and learn its key features and use cases. We will also know how to create a chatbot for the WooCommerce platform.
Before moving further, we will first understand the definition of a WooCommerce chatbot…
A WooCommerce chatbot is an AI-powered software program that is designed specifically for online stores powered by the popular WooCommerce platform. It works as a virtual assistant and integrates seamlessly with the WooCommerce platform.
The main use of a WooCommerce chatbot is to interact with shoppers through automated conversations and help them with their queries. These bots not only help shoppers but also guide shopping decisions, leading to improved overall customer experience on the platform.
Take for example, REVE Chat’s AI-driven chatbot can work as a WooCommerce bot and offer real-time assistance for various tasks. From answering product inquiries to offering order updates, guiding through the purchase process to handling returns, the bot can do a lot for customers.
Powerful chatbots for WooCommerce, like REVE’s, are built using artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) capabilities. This helps them understand customer queries and respond naturally.
Any online store powered by WooCommerce can use these chatbots to enhance customer engagement and automate repetitive tasks. Using a bot in online stores can reduce operational costs and improve customer satisfaction.
A WooCommerce platform’s capabilities grow manifold when an AI-powered chatbot is added. The bot enables everything online stores need, from amping up customer support to elevating shopping experiences. For that to happen, the chatbot needs to have some key features.
Let’s look at some key features of a chatbot for WooCommerce –
An AI chatbot should seamlessly integrate with WooCommerce. This is essential for having direct access to product catalogs, order details, and inventory. The integration is important for syncing real-time data, resulting in accurate responses.
The bot should be designed using AI and machine learning technologies. This helps it understand user conversations easily and respond in real time. Bots built using AI and ML technologies ensure support in different tones and languages.
Ecommerce websites can better serve their customers when they have easy access to customer-related information, data, browsing history, and preferences. AI chatbots often come equipped with advanced analytics and insights. This helps them track customer interactions to identify trends and preferences. This feature is also key for providing actionable data to optimize the shopping experience.
Online stores need a chatbot to deliver contextual responses and serve customers well. The chatbot uses advancements in natural language processing (NLP) and that’s why it can easily understand the context and deliver natural responses like a human does.
Even the most advanced chatbots can’t understand 100% of user questions. This is why the human handover feature is necessary for a bot. A smart chatbot can sense the complexity of a conversation and quickly hand over the conversations to human support.
Ecommerce websites are often visited by shoppers from different regions and countries. So, they need support in their preferred language. A smart multilingual chatbot enables multi-language support to better engage visitors from any part of the globe and guide them through the website.
Online stores need to automate FAQs so that visitors can find answers to their queries quickly. It ensures less reliance on human agents for support. An AI bot is trained to automate FAQs and handle queries in a hassle-free manner.
Shoppers want the freedom to track orders, check order status in real-time or request refunds without having to engage with human agents. They also want to check updates on their orders quickly without having to call anybody. A WooCommerce chatbot should enable automated order management features to deliver great order management and improved shopping experiences.
A WooCommerce bot should allow shoppers to find products easily through voice searches or keywords. This saves them the inconvenience of browsing through tons of options in the store. Similarly, it should provide personalized product suggestions/recommendations based on the browsing history and preferences of shoppers.
An AI chatbot on the WooCommerce platform should send reminders to customers about items left in their cart. This encourages more purchases and drives sales for the store. Similarly, the bot should offer discounts or incentives to shoppers who have abandoned their carts. This is essential to encourage checkout completion.
A chatbot plugin can help grow and transform your WooCommerce store. It is vital to engaging customers and turning website visitors into buyers. The chatbot plugin can help your store in many areas be it sales, support, and marketing.
Let’s look at the 7 best WooCommerce Chatbot Plugins –
REVE’s WooCommerce Chatbot Plugin is a multi-channel cloud-based solution that is developed to add great value to your online store built on the WooCommerce platform. The plugin is loaded with features and can be used to provide instant assistance to your website visitors.
The plugin is excellent for customer service and helps in sales conversions. Once you integrate the plugin with your WooCommerce store, it can help you engage with customers across channels. You can use it to handle multiple conversations simultaneously and push visitors towards purchases.
Tidio’s WooCommerce chatbot plugin is a no-code solution for online stores. The plugin enables one-click installation for WooCommerce stores. It has all the features an advanced chatbot should provide to make shopping a good experience for buyers. With this Tidio chatbot plugin, you need no additional configuration and training.
Chatfuel is a user-friendly and feature-rich WooCommerce chatbot plugin. You can quickly add it to your WooCommerce store and start engaging with your website visitors. It can automate conversations with AI analytics. The bot tracks keywords from previous interactions and answers queries quickly.
WoowBot is a popular chatbot solution that helps ecommerce stores automate their customer support. It can take over a store’s repetitive tasks and questions that customers often need help with. It’s easy to install and it can elevate your support experiences.
IBM Watson Assistant is a popular and powerful chatbot for WooCommerce. The chatbot plugin can deliver fast and friendly customer support. Online stores can use this plugin and build customer bots effortlessly. It’s built on machine learning (ML) and natural language understanding, so it can easily understand customer queries and pave the way for engaging interactions.
Woo Bot is one of the top WooCommerce chatbot plugins for supporting the growth of online stores. The plugin integrates smoothly with the platform and enables tailored conversations from the very start. Using the plugin, you can configure chat icons and set up notifications for chats. As a native WooCommerce plugin, it enables smooth customer interactions.
Chatbot’s WooCommerce chatbot is a popular product that is considered excellent for customer support tasks. It can provide online stores with a better understanding of their customers, so offering great experiences is easy. The plugin from Chatbot comes with templates that can be customized to meet specific business requirements.
Chatbots have literally changed the way online stores go about their business. They bring a totally new dimension to customer service and conversion. Your WooCommerce store can integrate an artificial intelligence chatbot and see a huge difference in different facets of operations.
You can use a good chatbot for WooCommerce in many different ways.
A personalized welcome has a huge value when it comes to engagement. It appeals to visitors and grabs their attention straight away. Plus, such messages connect shoppers on a personal level and therefore make them feel special.
Your WooCommerce chatbot too can greet each person with a warm welcome message and convince them to visit the store. Since the bot remembers previous chats, it mostly ensures relevant conversations that customers like a lot.
The good thing, you can create the right messages to capture attention and keep visitors hooked on the store for longer. This is how online stores send well-informed and timely proactive triggered messages to their visitors, resulting in improved customer satisfaction and more sales.
Buyers love online shopping more when it comes to chatting and a personal touch. Sadly, e-commerce stores often fail to provide that. Not anymore though as the rise of conversational commerce powered by Artificial Intelligence (AI) chatbots is filling that gap.
Many online stores have already used chatbots through channels like WhatsApp, Facebook Messenger, and Viber to ensure shopping. So, now buying products through chat interfaces is a reality that e-commerce platforms are waking up to.
In conversational commerce, web stores have to use chats, messaging, and natural language technology as an interface so that potential buyers can use any channel to interact with your business.
A chatbot plugin that uses artificial intelligence and machine learning technology is a perfect fit for supporting this kind of commerce where the goal is to engage, interact, and convert visitors across messaging platforms.
Chatbots are becoming quite advanced these days. You can expect them to adapt to new AI features with ease. Some even have a sentiment analysis feature that helps them easily understand the emotion in the customer messages.
So, your WooCommerce stores can integrate these AI-powered bots to recognize user intent efficiently and decode the mood of users instantly. When that happens, your store can drive the flow of conversations in tune with customers’ emotions.
It shows how chatbots can help web stores provide a more customized support experience to their customers. The chatbot sentiment analysis feature makes it easy to know if customers have had a good experience with your brand.
Not everyone coming to your online store would buy. Most won’t. In fact, a majority of first-time visitors don’t buy at all for various reasons.
And when more than 9 out of 10 people who visit your site for the first time leave without buying, should not you attempt to get some of them back?
This is where online retargeting campaigns can help. They are used to remind lapsed visitors about your products or services. And AI chatbots can make this process more powerful.
When your WooCommerce store uses a smart bot, it can retarget the lost visitors by showing relevant visual or text ads.
The best part, bots prove very handy in displaying targeted offers to your visitors determined by you.
Cart abandonment is always a big challenge for online stores. For the e-commerce industry, the average cart abandonment is 69.82%, which is whopping by any yardstick.
However, e-shops can reverse the trend a bit if they have the right tools and software at their disposal.
A growing number of e-commerce brands now integrate chatbots and live chat software to manage or minimize the impacts of cart abandonment.
Stats don’t lie, do they?
And when you’re armed with the right set of data, it’s always easy to see through the problems and do the course correction easily.
With chatbots, you can keep track of customer conversion rates and understand exactly what is going wrong and where.
More importantly, bots powered by artificial intelligence empower online stores to track the data related to customers leaving or converting.
So, you should use the WooCommerce chatbot plugin to first get an inside-out view of the conversion rate through reports and stats and then take the necessary steps to boost the conversion.
E-commerce stores with product recommendation features often record better sales compared to the rest. 91% of shoppers are more likely to buy from a brand that provides recommendations or personally relevant offers.
With chatbots, your WooCommerce store can start recommending products to buyers straight away. They save buyers the inconvenience of scrolling down page after page to find what they need.
A chatbot for WooCommerce makes the whole process of gathering customer feedback quick, simple, and interactive. Plus, bots make it easy to get real-time feedback at any stage of the customer journey.
The good part, is now AI bots can be used for feedback at any time whether at the end of the chat conversation or post the purchase of a product.
Integrating a WooCommerce chatbot plugin with your online store will open a window of opportunities for your online store. It will help you efficiently engage with your website visitors and assist them through purchases.
Let’s look at a step-by-step guide on how to integrate a WooCommerce Chatbot plugin with your Ecommerce store –
Step 1—To integrate the WooCommerce chatbot plugin, you must first download the REVE Chat plugin from WordPress MarketPlace.
Step 2 – After downloading the plugin, log in to your website admin panel.
Step 3 – Go to the left side panel and select ‘Plugins’ and then ‘Add new’. After that, go to the right side panel and check the ‘Add Plugins’ option. click on ‘Upload Plugin’.
Step 4 – In this step, you need to upload the file that you have downloaded from the WP marketplace. To upload, click on the ‘Choose File’. After that, select the downloaded file and click on ‘Install Now’.
Step 5 – Wait for the installation process to finish. Once it does, click on the ‘Activate Plugin’ option to activate the REVE Chat plugin.
Step 6 – Once you activate the “REVE Chat” plugin, you will find it in the “Installed Plugins” list. You can then click on the “Setting” option to reach the REVE Chat settings page.
Step 7 – In case you already have a REVE Chat account, you just need to select “Yes, I already have a REVE Chat account” and provide your email address. If not, you can then select, “No, I want to create one” to create a new account.
Step 8 – After creating the account, you need to click on the ‘Save Changes’ button.
Step 9 – In the next step, you have to enable the shopping cart feature which you can do by providing the WooCommerce consumer key and secret.
It’s easy to learn how you can create a WooCommerce consumer key and secret.
Once you have created the key and secret, you move onto filling out the info in the WooCommerce access form and click on save.
WooCommerce is a popular ecommerce platform powering roughly one-fourth of all online stores in the world. It’s a platform trusted by businesses of all sizes due to its flexibility and extensive range of features. Integrating an AI chatbot into a WooCommerce store can further enhance the platform’s capabilities and add a new dimension to customer engagement and shopping experiences.
In this blog, we have discussed the definition of a WooCommerce chatbot in detail by using the example of REVE Chat’s AI-powered chatbot. We understood the importance of a bot for this powerful platform and saw how AI and ML technologies can increase the efficiencies of online stores.
Moving further, we also touched upon the key features of a WooCommerce chatbot in detail including –
After that, we analyzed 7 best WooCommerce chatbot plugins and explored top names such as REVE’s WooCommerce Chatbot Plugin, Tidio Chatbots for WooCommerce, Chatfuel, WoowBot, IBM Watson Assistant, Woo Bot and Chatbot. After that, we saw the different use cases of a WooCommerce chatbot and understood how to integrate a chatbot into the WooCommerce platform.
At REVE Chat, we understand how running a successful WooCommerce store needs some planning and tools. And when you have a powerful chatbot, it’s always easier to face the challenges head-on and make the business grow.
With us, you can start a free trial of the bot today and see how it can transform the face of your online store in the true sense.
Start a 14-day free trial, no credit card required
Praveen Singh is a content marketer, blogger, and professional with 15 years of passion for ideas, stats, and insights into customers. An MBA Graduate in marketing and a researcher by disposition, he has a knack for everything related to customer engagement and customer happiness.
As a writer and analyst, he pours the heart out on a blog that is informative, detailed, and often digs deep into the heart of customer psychology. He’s written extensively on a range of topics including, marketing, AI chatbots, omnichannel messaging platforms, and many more.
Mr. Singh also has a passion for subjects that excite new-age customers, be it social media engagement, artificial intelligence, machine learning. He takes great pride in his learning-filled journey of adding value to the industry through consistent research, analysis, and sharing of customer-driven ideas.
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