;)
When it comes to live chat software, there are countless options out there, each offering a variety of benefits. When you’re looking for the best live chat software for banking, many special considerations come into play. It’s not just about offering quick responses—it’s about ensuring robust security, maintaining regulatory compliance, and providing a seamless, personalized experience that keeps customers coming back.
In banking, trust is everything, and the right live chat platform can make all the difference in building and maintaining that trust. A recent study found that 75% of customers prefer live chat for quick responses during their banking interactions (Source: Econsultancy) In this article, we’ll explore 5 best live chat software specialized for your bank. So, let’s dive in.
When choosing live chat software for banking, you must consider key factors that can make or break your customer service experience. Here are some essential things you should keep in mind:
First and foremost, security is everything in banking. Your live chat software must comply with industry regulations like GDPR, PCI DSS, and other financial privacy laws. In addition, make sure it is ISO certified for information security which is crucial to maintain banking compliance.
Also, you should look for end-to-end encryption, secure data storage, and user authentication features to protect sensitive information. If the software isn’t secure, your customers won’t trust it—and neither should you.
Co-browsing allows customer service agents to view and interact with a customer’s browser in real time. This personalized live chat feature plays a key role in providing direct guidance through complex banking tasks like online transactions, filling out any form, and loan applications.
This feature makes customer support hassle-free by reducing confusion. It offers a hands-on experience for faster resolution of customer queries, in particular, for users who need extra help navigating banking platforms.
Moreover, screen sharing allows agents to view a customer’s entire screen to assist with technical issues or step-by-step tasks, such as document submission or security setups. It helps agents quickly diagnose problems and guide customers more effectively. This feature makes interactions more efficient and transparent for troubleshooting or navigating detailed processes.
No matter how great the software is, issues can arise. Before choosing a live chat software for banks, you need to ensure the provider offers excellent customer support and training for your team. A reliable support system will help you get the most out of the platform and address any technical problems quickly.
Integrated audio and video calls provide a more personal touch to customer support. While live chat is great for quick interactions, audio/video calls are essential for addressing more complex or sensitive matters, like investment consultations or fraud alerts. Video calls, in particular, build trust by offering face-to-face communication. It makes customers feel more connected and reassured during critical banking interactions. So, when it comes to choosing a live chat software for banks, you must focus on this service.
Integrating deep systems with your existing banking systems can be another key consideration. The live chat software you choose should easily integrate with your current banking systems—like CRM, payment gateways, and customer data platforms. It ensures that your team has a 360-degree view of the customer and makes it easier to offer personalized support and fast resolutions.
Like other industries, branding is also crucial in banking. Your live chat should feel like an extension of your bank’s brand. You need to find software that allows you to customize the chat interface, language, and tone to match your brand identity. A cohesive experience helps reinforce customer trust and loyalty.
Your customers and support staff should find the live chat software user-friendly and easy to use. Undoubtedly, a complicated interface can slow things down and frustrate both sides. So, you can select a platform with a clean, user-friendly design that makes it simple to start and manage conversations.
Finally, it’s important to balance your budget with the features you need. Based on your budget for the tool you should find a solution that offers flexible pricing plans and matches your specific requirements. Always remember that the right live chat software can bring you a strong return on investment by enhancing customer experience and boosting retention.
When it comes to live chat software for banking reporting is a powerful thing to consider. A good live chat solution will provide you with in-depth analytics and reporting tools. You’ll want to track key performance metrics like response times, customer satisfaction rates, and chat volumes to continuously improve your service. These insights can help you refine your support strategy and better allocate resources.
|
Name |
Key Features |
Price |
Free Trial |
Best for |
|---|---|---|---|---|
|
REVE Chat |
Omnichannel Engagement, Proactive Customer Interaction, Collaborative Support Tool, Smart Ticketing System, Detailed Analytics and Reporting, Mobile Support, Security and Privacy. |
$15/user/month |
✅ |
REVE Chat is an omnichannel Live Chat software specially designed for banks. |
|
Intercom |
Customizable chatbots, Advanced user segmentation, In-app messaging |
$29/user/month |
✅ |
Intercom provides a scalable solution for customer interactions. |
|
Zendesk Chat |
Integration with Zendesk suite, Real-time monitoring, AI automation |
$55/user/month |
✅ |
Zendesk Chat integrates with its broader customer service suite with real-time insights. |
|
Zoho Desk |
AI chatbots (Zia AI), Multi-channel communication, Self-service features |
$14/user/month |
✅ |
Zoho Desk is a cost-effective solution with AI and self-service capabilities. |
|
Pure Chat |
Real-time analytics, File transfer, Unlimited chats on paid plans |
$39/user/month |
✅ |
Pure Chat is an affordable and lightweight option with basic chat functionality. |
REVE Chat is an all-in-one omnichannel live chat platform designed to elevate customer support and engagement across websites, social media, messaging apps, and mobile platforms. With a strong focus on live chat, REVE Chat helps businesses offer personalized, real-time customer service, particularly in the banking and finance sectors.
Tech-forward financial institutions like the Bank of Scotia, Commercial Bank of Kuwait, Southeast Bank, Lanka Bangla Finance, and bKash trust REVE Chat to enhance customer communication, increase online conversions, and deliver real-time assistance. Our live chat platform, combined with co-browsing, video chat, and screen sharing, allows banks to assist customers in important processes like filling out loan applications, opening accounts, and more.
While REVE Chat includes an AI-powered chatbot to speed up responses, our priority is delivering personalized, and human-centric customer service in banking. The platform empowers businesses to offer high-quality, immediate support where it matters most.
With a comprehensive suite of features, REVE Chat is the ultimate platform for businesses looking to provide exceptional customer service while maintaining a strong focus on privacy and security.
Get started for Free (No credit card required)
Intercom is a popular name in live chat software in banking. It offers a comprehensive suite of tools for customer communication and engagement. It is designed to provide personalized customer support and marketing automation. Intercom is a powerful solution for banks looking to enhance their digital customer service.
This platform supports live chat, messaging, and email to interact with customers through their preferred channels. Its in-depth analytics and reporting tools help banks gain insights into customer behavior and improve service delivery.
Zendesk Chat is a well-established live chat solution that integrates hassle-free with the broader Zendesk customer service platform. It offers real-time chat capabilities for banks to provide instant customer support.
Zendesk Chat is known for its ease of use and scalability, making it suitable for banks of all sizes. The platform offers advanced features such as chat routing, analytics, and automation. As a result, banks can efficiently manage customer interactions and improve service quality.
It is a powerful, cloud-based customer service platform that includes live chat as one of its core features. It is designed to help customer support agents deliver hassle-free customer support by integrating live chat with other communication channels such as email, phone, and social media. The platform’s ticketing system is particularly useful for tracking and managing customer inquiries.
Pure Chat is a straightforward and easy-to-use live chat software for small and medium-sized businesses, including banks. It offers an easy-to-use interface that makes it simple for customer service teams to engage with clients in real-time. Pure Chat is particularly known for its affordability and ease of setup for smaller banks or those new to live chat software.
Key Features
Integrating live chat software in banking is a strategic move that addresses key challenges such as privacy concerns and the need for effective staff training and technology integration.
Banks can enhance customer satisfaction, automate communication, and maintain a competitive edge in the increasingly digital financial landscape by adopting secure, compliant, and user-friendly live chat solutions.
As the demand for instant, personalized service grows, live chat software will continue to play a crucial role in delivering exceptional customer experiences in the banking industry.
Live chat software enhances customer retention by providing quick and convenient support. Besides, it addresses customer issues in real-time and offers personalized service, which helps build long-term relationships with clients.
Banks should implement encryption, secure authentication processes, data masking, and regular audits. It helps to ensure customer data remains protected during live chat interactions.
Yes, live chat software can be integrated with CRM systems, email platforms, and other customer service tools. It provides a hassle-free experience and a comprehensive view of customer interactions.
Live chat software can be integrated with other communication channels like social media, email, and phone support to engage customers across multiple platforms in a consistent manner.
It can guide new customers through the onboarding process, providing instant support and information. This helps reduce friction and improves the overall customer experience.
Live chat can handle peak times through automation features like chatbots, intelligent routing, and queue management. As a result, customers receive timely responses even during busy periods.
It provides real-time, personalized customer support, improving issue resolution and enhancing client engagement. It also helps ensure secure, efficient communication for handling inquiries, transactions, and financial advice.
Start a 14-day free trial, no credit card required
Mamunur Rouf is the Head of Product at REVE Chat. With extensive experience in product management, he focuses on creating innovative communication tools to enhance customer engagement and meet the needs of businesses worldwide.
Stay updated with the latest trends and ideas we share
Business competition has been more fierce than ever before in the insurance market. Therefore, generating high-quality leads is getting more...
In recent days, we have found at REVE Chat, that our Banking customers have been experiencing a significant shift towards...
When it comes to live chat software, there are countless options out there, each offering a variety of benefits. When...
