Consolidate all communication
channels in one place
Agents can handle Customers on Live Chat, Facebook Messenger & Comments,
WhatsApp, Instagram, Telegram and Mobile App.
The new user friendly interface makes chatting more comfortable for visitors. This leads to more returning
users to chat. The agent interface is also significantly more effective, which improves overall productivity.
The latest version unveils some significant advancements in the platform,
providing unparalleled efficiency and agility in managing interactions across
multiple customer engagement channels.
Both chat participants can access past sessions with the new version. It ensures that conversations flow seamlessly and promotes smoother interactions.
Agents are capable of responding to offline inquiries whenever necessary, allowing customers to access these messages when they return. The single inbox ensures no chat is overlooked.
Agents can handle Customers on Live Chat, Facebook Messenger & Comments,
WhatsApp, Instagram, Telegram and Mobile App.
Our upgraded analytics dashboard offers advanced insights to drive informed decisions and
maximize performance. You can view real-time online visitors, agent status, channel-wise
chat distribution, First Response Time (FRT), Avg. Response Time (ART), customer
satisfaction level, and many more.
The single inbox feature of REVE Chat resembles the
interface of widely used instant messaging services globally,
reducing the time required for seamless adoption.
Boost lead generation with our redesigned online folder, empowering you to engage
with online visitors more purposefully and effectively.
Our upgraded analytics dashboard offers advanced insights to drive informed
decisions and maximize performance.
Respond to customer queries effectively and emphasize key
information with our intuitive rich text editor
A dedicated folder for admins to organize and view their agents' chats, revolutionizing their workflow.
Message bolding of unread messages, for instant visibility and chat acceptance timer, drive agents to respond promptly
Navigate each chat request seamlessly with standardized icons, providing a clear understanding of each visitor's origin.
Effortlessly manage conversations with dedicated filters based on channels and social media comments.
Agents now can preview incoming chat requests- allowing for a quick assessment of the visitor's query.
Get a whole lot of insights about the visitor with the introduction of attributes in the online tab.
Are you Ready to see the difference in your customer engagement?
Try Single Inbox in REVE Chat Version 4.0 now!