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No matter how comprehensive your website is, your visitors will inevitably ask questions. It’s best to answer those questions instantly, also when you are not available.
That’s where using WordPress chatbots can come in handy.
Modern-day businesses are greatly relying on and deploying chatbots for WordPress to meet their requirements and offer an unrivaled customer service experience.
Hopefully, you agree because according to Cognizant “The global chatbot market is expected to reach USD$1.3 billion by 2025, growing at a CAGR of 24%.”
Hence, the future is here.
By leveraging AI-enabled WordPress chatbots, businesses can offload a huge chunk of their customer support operations, deliver better customer experiences, and dramatically cut their operational costs in the process.
The advantages of incorporating an NLP-powered chatbot on a website help to decode the meaning from the user input. In fact, there are countless benefits of WordPress chatbots for a business.
WordPress chatbot refers to chatbot plugins that help businesses automate interactions with prospects to increase user engagement and drive revenue. It’s used to qualify and engage with leads around the clock regardless of whether the marketing & sales team are available online.
By deploying the best WordPress chatbot plugin, you can start conversations with users to provide site search, 24×7 support, collect feedback, and email subscriptions whenever they request for it.
AI chatbots for WordPress help businesses promote their products or services with targeted messaging to boost customer engagement and increase brand visibility.
The WordPress chatbot notifications and the on-site retargeting feature can be used to get users to focus on a product or service that you offer. Furthermore, it leads to boosting customer satisfaction, collecting user data, easy scalability without extra costs, and improving the ability to engage users.
Chatbots process input from their users – statements, questions, and so on – and reply with the most relevant answer they have access to. Some chatbots are entirely pre-programmed, set up with lists of responses they can give and the words or phrases that will trigger each one.
Others are designed to do a little of the work themselves, like searching the internet for the correct answer or even learning over time. Most work through a text-based chat system, although some can also understand audio inputs.
Sign up with REVE Chat to try out the WordPress chatbot to enhance your customer conversations that deliver a great experience to them at the same time boost your team’s productivity.
So how can you use chatbots to help your WordPress site? Here are a few common approaches:
Let us dive into knowing more about how REVE chatbot benefits your business.
Deploying the REVE Chat WordPress chatbot plugin helps businesses take customer engagement to the next level. With conversational AI chatbots, engagement can be driven based on the user data and made more interactive.
WordPress chatbot functions based on user intents for commands. The predefined intents can work without integration into DialogFlow API and AI and include simple text responses such as FAQs.
Bots help in delivering consistent answers that help in offering relevant information to customers. With relevant and instant responses, users prefer to stay longer on your website.
REVE WordPress chatbot is packed with advanced features that help businesses engage customers with personalized messaging throughout their journey.
Using chatbots for lead generation helps guide customers in the right direction so that they make quick decisions.
Chatbots for WordPress can use a preset questionnaire to persuade visitors for lead generation and ensure higher conversion rates.
Choosing the best WordPress chatbot plugin helps to optimize customer service costs. By investing in chatbots, you can save extra costs that otherwise go into hiring more support resources.
With chatbots, a business can reduce costs on different levels: salaries, training, and infrastructure.
Additionally, you can accelerate your customer service level by converting your business website to a help desk with zero waiting time. Customer service with AI chatbots can benefit in many ways:
By ensuring a seamless brand experience for customers, bots also reduce a significant amount of money and add value to the bottom line.
Deploying the best chatbot for your WordPress website empowers your team to track purchasing patterns and analyze consumer behaviors by monitoring user data.
You can also use a Messenger chat plugin for the WordPress website and gain great insights into customers.
The valuable customer data collected helps in engaging customers in a personalized way as well as marketing the products differently to expand brand outreach.
Similarly, AI chatbots can be used to collect feedback via simple questions and improve products or optimize the website.
Even if the visitor may not decide to buy, they can still interact with your chatbot and share valuable information about their purchasing habits. The data can be stored and analyzed in the future to gather insight into what they are looking for.
If you are looking to scale your business on WhatsApp, Viber, and Facebook Messenger you need to provide the experience of your website on these apps.
You’ll be recommending products, showing categories, and sending reminders and you’ll definitely engage with your customers.
REVE chatbots can be deployed across popular messaging channels to promptly address customer concerns in real time and in a personalized manner. Thus it has become easier for businesses to target a wider audience.
Automating conversational experience across the messaging apps with WordPress chatbot helps in the following ways:
Customers actually like being guided. Irrespective of the comprehensive tutorials or content guides you provide, they will still show some reluctance to find the information on their own. They want brands to take the lead to show the way.
It is where chatbots prove handy as your business can use them to educate customers and ease the onboarding process.
Personalization acts as a catalyst that transforms a prospect into a customer and then compels him to be a returning customer.
Conversational chatbots are designed to engage customers in a way that they feel that they are interacting with a human.
For example: Implementing a chatbot for a retail website is equal to a salesperson, who helps the visitor with relevant product information, making payments, tracking the delivery status, and more.
Usually, a complex checkout process is one of the main reasons for shopping cart abandonment. More steps slow the user from finishing the payment and make it difficult.
As customers are looking for a simple, convenient process, any additional steps hurt your user experience.
Providing 24×7 real-time assistance to customers by deploying chatbots can reduce the hassle during payment or checkout.
While building the chatbot, you need to integrate the API of a payment system like PayPal, Stripe, EasyPay, etc. It helps shoppers to seek answers to queries that stop them from completing the checkout process.
Engaging existing customers is equally important to acquiring new customers.
Chatbots can be deployed for sending notifications to your customers regarding the latest product updates, new or enhanced features, and discounts as it is an integral part of running a successful online business.
REVE Chat offers the best conversational AI platforms that support chatbots that can create personalized messages by using customer data gathered during website interactions. It is a great way to please customers by sending relevant notifications and business updates.
Usually, conducting surveys is one of the most tedious tasks, and most of the survey attempts via emails and websites go in vain as the audience stays apathetic for many reasons including lack of time.
Leveraging chatbots on your WordPress website can be used to survey the user experience with a purchased product or service matching their needs & expectations.
With chatbots, you can engage customers in a discussion in real-time and make the survey successful.
Adding the REVE chatbot to your WordPress website is easy. Once you have decided on a specific chatbot plugin, you need to follow the below-mentioned steps to have it ready to engage users in no time:
REVE Chat offers a ready-to-use chatbot platform that allows brands to create customized bots with zero coding based on business needs. You can deploy chatbots in a short time frame, train the bots, and measure their performance much quicker compared to a custom solution.
REVE Chatbot is ideal for enterprises or small businesses for managing conversations in a hassle-free manner.
The chatbot platform is available at $50 per month with any of the plans.
REVE Chat offers three pricing plans with 14 days of a free trial. The Standard plan starts at $15/month, the Advanced plan is at $25/month, and the Enterprise at $50/month.
And for any customized chatbot solution, you can request a quote by contacting [email protected].
AI Chatbots for websites can be an excellent backup for your customer support team.
Bots can be used to automate repetitive tasks that reduce support tickets and boost customer satisfaction. Sign up today with REVE Chat to deploy an AI chatbot to your WordPress website so that to give your customers the best way to connect with you, whenever they like.
Chatbot integrated into your WordPress website helps to interact with visitors by employing a text interface automatically. Because of their robust ability, WordPress chatbot plugins are gaining popularity globally as a prime communication tool.
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