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Your chatbot may not be a person but it deserves a name.
Why? First, a bot represents your business, and second, naming things creates an emotional connection.
Above all, do you know, what is the first thing customers often notice on the chat window?
Yes,..it’s your chatbot name!
That’s why the bot name should be something people can easily relate to. Something unique. Catchy. Memorable. Sweet. Relatable…
And if your bot has a cold or generic name, customers might not like it and it may dilute their experience to some extent.
However, if the bot has a catchy or unique name, it will make your customer service team feel more friendly and easily approachable.
So, why take risks when you can follow simple steps and find a cute bot name.
But yes, finding the right name for your bot is not as easy as it looks from the outside. It involves some work and a little bit of research.
In this post, we will discuss some useful steps on how to name a bot and also how to make the entire process easier.
Read our post on 10 Must-have Chatbot Features That Make Your Bot a Success can help with other ways to add value to your chatbot.
Chatbots are nothing less than humans when it comes to customer engagement. They can do virtually everything – from greeting your customers to quickly responding to their queries, offering suggestions to guiding for sales, and many more. And when there are so many chatbot business benefits to avail, wouldn’t it feel awkward if it did not have a name?
Naming a bot can help you add more meaning to the customer experience and it will have a range of other benefits as well for your business.
If you want your bot to make an instant impact on customers, give it a good name. While deciding the name of the bot, you also need to consider how it will relate to your business and how it will reflect with customers. You can also look into some chatbot examples to get more clarity on the matter.
You can follow a few simple tips to find a memorable name for the bot.
No matter what name you give, you can always scale your sales and support with AI bot.
Let’s discuss each of the tips and learn how to name a bot –
In order to give a good bot name, the first thing you should do is to decide on its role.
Whether you want the bot to promote your products or engage with customers one-on-one, or do anything else, the purpose should be defined beforehand.
Similarly, you also need to be sure whether the bot would work as a conversational virtual assistant or automate routine processes.
With so many different types of chatbot use cases, the challenge for you would be to know what you want out of it.
Sometimes a bot is not adequately built to handle complex questions and it often forwards live chat requests to real agents, so you also need to consider such scenarios.
A chatbot can play many roles –
Once the function of the bot is outlined, you can go ahead with the naming process.
Here, the only key thing to consider is – make sure the name makes the bot appear an extension of your company.
Plus, whatever name for bot your choose, it has to be credible so that customers can relate to that.
Personality makes bots more relatable.
And if your chatbot has a unique personality, it will feel more engaging and pleasant to talk to. Such bots can represent businesses in a better way.
So, if you don’t want your bot to feel boring or forgettable, think of personalizing it. This is how customer service chatbots stand out among the crowd and become memorable.
Source
When we talk about personality, we mean –
When it comes to naming a bot, you basically have three categories of choices — you can go with a human-sounding name, or choose a robotic name, or prefer a symbolic name.
Whatever option you choose, you need to remember one thing – most people prefer bots with human names.
Why so?
Well, for two reasons – first, such bots are likable; and second, they feel simple and comfortable.
This does not mean bots with robotic or symbolic names won’t get the job done. They however feel a bit less relatable somewhere.
However, when you decide to choose a human name for the bot, make sure –
For other similar ideas, read our post on 8 Steps to Build a Successful Chatbot Strategy.
Did you know, 63% of customers prefer to use a chatbot to get in touch with businesses?
It clearly explains why bots are now a top communication channel between customers and brands.
There is however a big problem – most AI bots sound less human and more robotic, which often mars the fun of conversations.
And if you want your bot to feel more human, you need to write scripts in a way that makes the bot conversational in nature.
You can deliver a more humanized and improved experience to customers only when the script is well-written and thought-through.
So, whether you want your bot to be smart, witty, intelligent, or friendly, all will be dependent on the chatbot scripts you write and outline you prepare for the bot.
Even a catchy name can’t help much if your chatbot doesn’t work the way it should.
Cool names obviously help improve customer engagement level, but if the bot is not working properly, you might even lose the audience.
The point is — you should not get too obsessed with the name itself to the point of ignoring the bot features. Names can wait, features won’t!
And yes, you should know well how 45.9% of consumers expect bots to provide an immediate response to their query.
So, you have to make sure the chatbot is able to respond quickly, and to every type of question.
And for that to happen, you need to focus on many different things — and the most important is to feed it with the right data and script.
Read to know 8 Proven Ways to Use Chatbots for Conversational Marketing
Your bot is there to help customers, not to confuse or fool them.
Certain bot names however tend to mislead people, and you need to avoid that.
Whether you choose a male name or female, it’s not the point — the point is to ensure customers are aware they’re talking to a bot, not a human.
You’d be making a mistake if you ignored the fact your bot might create some kind of ambiguity for customers.
Worse still, this may escalate into a heightened customer experience that your bot might not meet.
For more clarity, read our post on Chatbot vs Live Chat: The Pros & Cons for Your Business.
You built a bot to present your brand, right. You have defined its roles, functions, and purpose in a way to serve your vision.
You’re also aware of how bots can save businesses as much as 30% on customer support costs.
Now, shouldn’t you name the bot in a way that feels like an extension of your company? Shouldn’t you make the bot sound like belonging to your business?
After all, the more your bot carries your branding ethos, the more it will engage with customers.
It also explains the need to customize the bot in a way that aptly reflects your brand. It would be a mistake if your bot got a name entirely unrelated to your industry or your business type.
You should always focus on finding the name relevant to your brand or branding.
Chatbots are all the rage these days, and for good reasons only. They can do a whole host of tasks in a few clicks, such as engaging with customers, guiding prospects, giving quick replies, building brands, and so on. The kind of value they bring, it’s natural for you to give them cool, cute, and creative names.
Here is a shortlist with some really interesting and cute bot name ideas you might like.
This list is by no means exhaustive, given the small size and sample it carries. Beyond that, you can search the web and find a more detailed list somewhere that may carry good bot name ideas for different industries as well.
Dig deep into the subject with our post on Top 12 Chatbots Trends and Statistics to Follow
Naming a chatbot is an art. And you need the mindset of artists to do justice with it.
Plus, how to name a chatbot could be a breeze if you know where to look for help.
Thanks to Reve Chatbot builder, chatbot customization is an easy job as you can change virtually every aspect of the bot and make it look relatable for customers.
This is how you can customize the bot’s personality, find a good bot name, and choose its tone, style, and language.
Once the customization is done, you can go ahead and use our chatbot scripts to lend a compelling backstory to your bot.
Chatbot names may not do miracles, but they nonetheless hold some value. With a cute bot name, you can increase the level of customer interaction in some way.
With REVE Chat, you can sign up here, get step-by-step instructions on how to create and how to name your chatbot in simple steps.
And if you manage to find some good chatbot name ideas, you can expect a sharp increase in your customer engagement for sure.
Start a 14-day free trial, no credit card required
Praveen Singh is a content marketer, blogger, and professional with 15 years of passion for ideas, stats, and insights into customers. An MBA Graduate in marketing and a researcher by disposition, he has a knack for everything related to customer engagement and customer happiness.
As a writer and analyst, he pours the heart out on a blog that is informative, detailed, and often digs deep into the heart of customer psychology. He’s written extensively on a range of topics including, marketing, AI chatbots, omnichannel messaging platforms, and many more.
Mr. Singh also has a passion for subjects that excite new-age customers, be it social media engagement, artificial intelligence, machine learning. He takes great pride in his learning-filled journey of adding value to the industry through consistent research, analysis, and sharing of customer-driven ideas.
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