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Are you ready to revolutionize the way you interact with your customers? In the digital world, instant communication is key, and nothing does it better than live chat! We’ve scoured the market to bring you the ultimate solution – the best live chat software that will take your customer support, sales, and engagement to soaring heights.
But that’s not all! In this thrilling journey, we’ll delve deep into the inner workings of live chat, unlocking the secrets behind its unprecedented success and revealing how live chat works. Are you ready to embark on a captivating ride as we explore the cutting-edge features, the seamless integration, and the magic behind real-time connection? Your customers are waiting – let’s chat about the future of your success!
Here are some interesting stats by Forrester research:
But the dilemma occurs when it comes to choosing the most suitable one for your business, with a plethora of live chat vendors available.
Certain factors must be taken into consideration for evaluating live chat support solutions. Every live chat platform is created with certain objectives that distinguish them. They have both pros and cons, hence you must outline your top priorities and requirements.
Are you having trouble choosing the right one?
Here is a closer look at the methodology that we used to review the popular tools. It will explain the features in detail below, so you can weigh them according to your personal needs.
Let us discuss those assessment criteria in detail.
The depth of the product features is one of the most important aspects that a potential customer looks into. Customers look for the features keeping different use cases in mind. It could be for online lead generation, delivering real-time support, or engaging with them to improve their experience. You need to narrow down your options based on what your website needs the most. Hence, the feature comparison is the most critical step to identifying the best live chat software for you.
Customer support is an important assessment criterion, especially for business decision-making. Many times businesses need custom solutions or face technical issues. When it comes to selecting the best live chat tool, businesses prefer to pay higher pricing if the vendor offers quality customer support.
Design is a vital aspect when it comes to choosing the best live chat solution. Having an intuitive UI//UX helps your team to adopt the product faster. At times having a complicated interface can be a negative factor that impacts the chat-handling skills of your support reps.
Pricing is also an important aspect just like features and usability. There are many freemium solutions and affordable paid plans available. However, if you are a small business or an enterprise, you have to choose the tool from a value perspective that meets your business needs.
Every SaaS product should have certain security policies like PCI/DSS, GDPR, or HIPAA compliance. Without some of these security measures, your product may not be an ideal choice for certain industries.
To ease the task of getting the best live chat software, we have prepared a list of the popular live chat applications reviewed that can help you choose the best online chat software based on your business requirements.
So, let’s get started with a detailed review and comparison of the best live chat software.
REVE Chat stands tall as the unrivaled champion among the best live chat software solutions. Seamlessly blending cutting-edge technology with unmatched user-friendliness, it redefines the way businesses engage with their customers. It offers real-time communication that fosters immediate assistance.
With its intelligent chat routing, proactive triggers, and in-depth analytics, businesses can truly understand their customers’ needs and provide personalized support at the perfect moment. No matter the industry or size of your enterprise, REVE Chat empowers you to create exceptional customer experiences that leave a lasting impact.
Check our live chat software pricing.
REVE Chat helps businesses to engage with customers across their whole journey. You can seamlessly engage your customers over their preferred channels such as website, and social media, to deliver an omnichannel messaging experience.
REVE Chat is trusted across the globe by enterprises like Telenor, Southeast Bank, Samsonite, Al-Tijari, and many more.
REVE Chat offers three pricing plans with 14 days of a free trial.
REVE Chat also offers Chatbot builder as an add-on with any of the plans with additional pricing of $50 per month.
You can also request a customized solution based on your business requirements by sending a request to [email protected]
LivePerson is a conversation cloud platform that provides AI-powered messaging and chatbots to help companies drive the marketing, sales, and customer experience. It helps businesses to discover and understand what customers actually want in real-time with an intent manager. The tool leverages live chat & messaging data to process language efficiently and enable brands to scale, manage, and optimize all consumer conversations.
LivePerson aims to help businesses create meaningful and relevant connections with their customers. Their investment in real-time metrics, analytics, and a top-notch hosted platform makes this vision possible at scale. LiveEngage is a popular messaging platform that allows businesses to talk with their website visitors on websites, mobile, as well as social networks in real-time.
LivePerson pricing plans include the Standard plan at $40/user/month, Premier at $90/user/month and the Enterprise plan is by quote. They do not have a free trial version. LiveEngage offers two monthly subscriptions Standard – $40/user/month, Premier – $90/user/month, and Enterprise – a quote-based plan that is available for 12-month contract terms.
Bold360 is one of the best live chat apps delivering personalized interactions. Leveraging the power of AI, Bold360 helps to enhance every engagement no matter where it occurs, allowing companies to deliver consistent customer experiences seamlessly across both AI and agent-based interactions.
The Bold360 is one of the best live chat platforms that provides email, messaging, and social channels needed to engage and support consumers across self-service and agent-assisted interactions. It empowers agents with the full context of interactions and quick access to support tools like remote access, file transfer, and co-browsing for a unified experience.
Bold360’s pricing package is completely quote-based depending on your business needs. They offer 3 plans: Starter, Plus, and AI.
Intercom is branded as the conversational relationship platform that helps to build customer relationships via messaging and live chat across their journey. It allows delivering top-notch support at scale with the help of business messenger and conversational support funnel.
Intercom provides better conversational support with proactive chat, self-service options, and human support. With conversation routing and a collaborative inbox, the user can send inquiries to the right support agents and ensure collaboration. With data-backed customer profiles, the agents can access customer information to personalize communication.
Intercom offers conversational solutions for marketing, customer engagement, and support at $499 per month for most businesses. It offers two plans with basic chat and messaging for small businesses – the Growth plan starts from $39 per month and Grow starts from $99 per month.
5. MirrorFly
MirrorFly is well known among enterprises and developers for its easy integration of live chat solutions with its Chat API. This real-time, in-app communication platform comes with AI-powered bots that can support business in any use case. The extensive features of MirrorFly help enterprises and agents connect in real-time through voice and video calls in addition to live chat.
Key Features
MirrorFly live chat solutions are built to improve customer experience and team collaboration. Their messaging platform features act as a bridge for businesses to enable communication between customers, employees and clients. With 1000+ in-app communication features and white-label solutions, MirrorFly’s live chat is much more functional and efficient.
Pros
Cons
Pricing
MirrorFly’s self-hosted solution is available for a one-time license cost. Whereas, their SaaS solution comes in 2 different packages – Essentials for $0.0798/ user/ month and Premium for $0.1998/ user/ month. You can directly get in touch with their expert team to discuss your requirements and figure out which model best fits your needs.
Drift is a conversational marketing tool that helps to generate leads and provide online support. They believe in conversational marketing, which empowers consumers to interact in real-time with your brand.
Drift offers important features like video chat to have real-time direct conversations to increase sales conversions. It allows businesses to automate their buying experience with the help of chatbots. The Drift revenue acceleration allows businesses to engage customers across the entire customer lifecycle to drive revenue faster.
You can get started with the Drift revenue acceleration platform with Free, Premium, and Enterprise plans. You need to chat with the sales team about the pricing for the Premium and Enterprise plans. The pricing is actually pretty custom depending on how your team plans to use Drift.
Need a reliable and one of the best live chat apps for your business? Comm100 is a leading provider of customer service communication solutions, assisting businesses of all sizes to better assist and interact with their clients. It helps businesses build stronger customer relationships and achieve greater business performance. The Comm100 platform helps to make your brand more reliable, and communication much more flexible.
The key feature that Comm100 offers is an omnichannel customer experience platform for real-time interactions through the website, mobile, and messaging. It enables organizations to engage customers in real-time via text, audio, video chat, co-browsing, file transfer, and scale, and productivity with bots.
Comm100 offers its business edition for free up to three agent licenses. Their live chat pricing starts at $29/agent per month for the Team plan, $49/agent per month for the Business, and Quote-based for the Enterprise plan.
Zendesk Chat is a cloud-based live chat solution that helps small to large-sized organizations. It allows proactive engagement by reaching out to customers before they even ask questions. You can chat with the customers over websites, mobile apps, and messaging apps like Facebook Messenger to build the best customer experience that customers actually prefer.
The key features of Zendesk chat include issue resolution, multiple chat sessions, skill-based routing, and analytics. It also offers a proactive message feature that allows agents to target online visitors and send automated chat invitations based on geographic location, purchase history, or referral page. The chat rating features collect feedback and measure agent productivity.
Zendesk Chat offers four pricing plans with a free trial period. The Lite plan is a forever free plan and the other paid monthly plans per agent start at $14 for the Team, $29 for the Professional, and $59 for the Enterprise respectively.
LiveChat is a popular messaging application that can be integrated into your website to address sales and support queries instantly. The LiveChat Android & iOS apps help to engage with your customers wherever you are. Its desktop apps for Windows and Mac offer a rich interface that helps to take customer service to the next level.
The key features of this popular website live chat include different chat tools like canned responses, chat tags, customer engagement with targeted messages, chat routing, and transcripts. Apart from customization features, it also offers strong reporting and analytics capabilities. LiveChat offers top-notch security to customers with crest card asking, visitor banning, and encrypted messaging.
LiveChat offers four pricing plans. It offers a 14-day trial offer for the Team subscription. The plans include the Starter plan at $19 per month, the Team plan at $39 per month, the Business plan at $50 per month, and for the Enterprise plan you need to contact the sales team.
Olark is one of the best live chat apps for engaging with website visitors and customers in real time. It is the ultimate tool for sales & support teams to boost your sales, help solve issues, and understand your customers. Give your customers the answers they need immediately and gain powerful insights about what they want for relationships that last.
Olark includes great features like chat transfers, visitor monitoring, and chat notifications. While they’ve got the live chat part covered, the solution still lacks chatbots to help with lead generation and automation.
Olark offers both a 2-week free trial and a free plan. They only offer one pricing package with discounts given depending on the billing cycle. Their free plan comes with one free agent license capped at 20 chats per month. Their full pricing plans include $17/agent per month.
Userlike is one of those live chat software that lets you chat with your customers through multiple channels, be it Website, Facebook Messenger, WhatsApp, Telegram, or SMS. It helps sales reps to create personalized conversations and allows contacts to provide feedback on services and features.
Userlike helps in acquiring leads, increasing conversions, and solving customer issues instantly by leveraging features like all-inclusive button integration, in-context forwards, custom design, operator skills, sticky chat, smart customer profiles, pre and post-chat survey, and CRM integrations.
Userlike offers four packages. The pricing plans start at $29 per month for the team plan, $99 per month for the Corporate plan, $299 per month for the Business plan, and for the Flex plan, you have to request a demo.
SnapEngage is one of the best live chat apps that help businesses transform customer engagement throughout the customer lifecycle, positively impact KPIs, and drive measurable business outcomes. By implementing SnapEngage, you can consistently experience increased sales conversions, CSAT/NPS, and reduced cost-per-interaction.
SnapEngage full-featured, secure live chat solution for sales and support teams that offers robust CRM & help desk integrations. It is HIPAA & PCI compliant and includes advanced analytics to prove return on investment (RoI). The website chat and bots solutions help to increase conversion rates and improve customer satisfaction.
SnapEngage offers the best plans for your business. Their Essentials plan starts at $16 user/per month, Professional starts at $26 user/per month and for the Enterprise plan, you have to contact the sales team.
Freshchat is a live chat solution platform that helps you engage with customers over chat through various channels like websites, mobile apps, or even social pages. It helps businesses and their teams focus on a continuous and context-driven messaging experience. It also helps to understand the customer you are conversing with the help of events timeline, social profiles, and auto-upload the captured leads to your CRM.
Freshchat offers a variety of important features like campaigns, a sales bot, integrated self-service, intelligent message routing, canned responses, customizable branding, and supportive integrations expectations are met and deliver faster responses.
Freshchat offers four messaging plans for all businesses. The Sprout plan is for free. The Blossom plan starts at $15/agent/month, Garden sat $29/agent/month, Estate starts at $45/agent/month, and the Forest plan is at $69/agent/month. It also offers add-ons like WhatsApp business, acquisition & engagement, and Freddy self-service.
Jivochat is a popular and very easy-to-install website customer service chat software. It is one of the best business communication tools for e-commerce companies. It offers live chat, emails, calls, and Facebook messaging in one omnichannel app. It offers businesses the to build a 360-degree customer support system and to connect message funnels, configure, and customize freely.
The most distinctive feature that differentiates JivoChat from other chat tools is VoIP functionality. The key features of Jivochat customer chat software are proactive responses and reports about agents’ performance.
JivoChat offers unlimited chats and websites on every plan, including the free version.
The tool offers its basic features for the first five agents completely free. The Professional Pricing starts at $13 per month per agent, which gives you access to all of JivoChat’s features. You can try it free for 14 days.
Tidio is one of the best free live chat software for small online businesses. It streamlines website live chat, Facebook Messenger, and email in a single platform to address all the customer issues instantly. You can use chatbots to provide 24/7 customer service and automate the lead generation process.
Tidio’s customer support chat software allows for real-time customer communication via a customizable website chat widget. The live typing preview and canned responses help to deliver faster responses and boost customer satisfaction. Tidio also offers chatbot templates to provide answers to common queries and collect visitors’ emails.
Tidio offers a forever-free version for 3 live chat operators. The pricing for the Communicator and Chatbots plans with additional features starts at $18 per month (with a 7-day free trial). There are custom plans available to match your business needs offering great value for money.
Tawk.to is an agent-centric website live chat app for communicating with visitors. It helps businesses to monitor and chat with the visitors on their website, respond to support tickets, and create a help center to empower customers to help themselves.
The free live chat software for websites includes triggered auto messages, canned responses, and message sneak peek. Live visitor tracking is also available, which helps to see who’s browsing your website and reach out to them whenever you want. Help desk features such as tags, departments, or visitor info will help you all chats organized and easy to manage.
Tawk is a completely free live chat software. All features and agent seats are available with no limitations.
Birdeye is a cutting-edge customer engagement platform. It is designed to automate customer interactions, capture leads, and enhance customer support with real-time communication and AI-powered tools. With Birdeye, you can instantly engage your website visitors. It helps to convert leads effortlessly. It also plays an imperative role in freeing their teams to focus on complex tasks.
Birdeye’s Live Chat features work to maximize real-time customer engagement and lead conversion. It plays a key role in businesses’ interaction with website visitors the moment they arrive. Undoubtedly, it is ideal for generating leads, booking appointments, and conducting virtual consultations hassle-free. Also, it comes with a Smart Inbox. This consolidates all live chat conversations in one place. Most importantly, it can manage interactions based on location, time, or conversation type.
With its notifications and the Birdeye Mobile App, your teams can respond promptly to new leads. In addition, Team Assignments allow for the efficient delegation of conversations. This feature delivers an amazing solution for the right person to follow up. You can automate rules-based replies to keep visitors engaged during off-hours. Its response templates save time and provide quick, consistent answers to common questions.
Birdeye offers flexible pricing plans designed to meet your business needs. They come with a Standard Plan that starts at $299 per month for a single location. This plan offers essential features such as listings, reviews, and campaigns. If you’re looking for a more comprehensive solution for your business. Undoubtedly, you can go with their Professional Plan. It starts at $399 per month for a single location.
Need something innovative for your business? If you’re looking for an innovative Live Chat service solution that integrates with Gmail. Hiver can help you manage your business in both email and live chat communications within a single platform. With Hiver, you can easily and conveniently collaborate efficiently with customers in real time. Directly from the email inbox. This tool provides round-the-clock support, decreases response times, and boosts customer satisfaction rates.
Hiver comes with a comprehensive suite of features. It will enhance your customer support and automate customer communication. It allows integration with Gmail and helps businesses manage both email and live chat communications within a single platform. Its features such as ticket assignment, prioritization of urgent issues, and collision alerts help to prevent duplicate responses.
Hiver integrates with 24/7 customer service through the chatbot. It automates often-repeated inquiries efficiently to decrease agent’s workload and expenses. Besides, it also comes with customizable chat templates. As a result, your agent can offer faster replies when any customer asks for support. Another notable feature is its missed chat alert. It means if any agents miss a customer chat they will get the notification.
It helps to balance the workload when you set live chat availability in your app or website. This is an important feature of the mobile app. It ensures that support can be offered on the go and this increases flexibility and responsiveness.
Hiver comes with three flexible pricing plans such as Light, Pro, and Elite. The Lite plan starts at $19 per user per month, it is particularly created for small teams of up to 10 users. If your business is experiencing rapid growth, you can go with the Pro plan. It starts at $49 per user per month. For high-volume operations, the Elite plan is priced at $79 per user per month.
If you are looking for a feature-packed live chat software solution for your business then PureChat is a nice solution. It is designed to initiate better conversations with website visitors at crucial moments. It comes with a simple integration process. You can quickly integrate live chat functionality into your websites and start engaging with visitors. Most importantly, this prioritizes simplicity, transparency, customization, continuous improvement, and value. As a result, your visitors will have a smooth user experience. Plus, they can effectively connect with your business.
This Live Chat software offers a comprehensive suite of key features to empower businesses. With PureChat, you can enhance your customer engagement and support easily and conveniently. It comes with advanced customization options to match your brand identity and user experience preferences.
You can easily access chat transcripts to maintain continuity in conversations and reference important information. Besides, it is equipped with mobile apps for iOS and Android devices. This means you can manage live chat conversations on-the-go, and provide continuous support to website visitors.
TeamSupport Live Chat helps customer support teams to engage with customers on their preferred channels. It is an amazing tool for reducing time-to-resolution and increasing satisfaction.
It comes with some effective features, including chatbots and a powerful SDK for custom app integrations. If you’re a business owner and looking for ways to deliver hyper-personalized, branded experiences for your customers. Undoubtedly, the TeamSupport Live Chat solution is an effective tool for your business.
You’ll get a set of key features with TeamSupport Live Chat software. It is specially designed to enhance customer engagement and support. Your customers can interact with your businesses on their preferred channels for next-level user experience. Its highly customizable chat software helps businesses deliver personalized, and branded experiences.
TeamSupport comes with three pricing plans. The ChatSupport plan starts at $29 per agent per month, the Essential Support plan is priced at $35 per agent per month, and the Professional Support plan is available at $49 per agent per month.
The quest for the best live chat software has brought us to the remarkable world of real-time connections, where businesses thrive and customers delight. As we’ve unraveled the magic behind how live chat works, we’ve witnessed its transformative power in revolutionizing customer support and driving unparalleled growth.
Embrace the future of customer engagement with the best live chat apps, and watch as your business soars to new heights. With its seamless integration and intuitive features, you’ll be equipped to deliver immediate assistance, personalized solutions, and memorable interactions that leave your competitors in awe.
So, why wait? Let the power of live chat fuel your success, and embark on a journey where your customers’ needs are met with precision, and your business stands as a beacon of excellence.
See also: Benefits of Customer Communication Management Software
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