Upgrade your website with cohesive IM and Live Chat strengths

AI-powered Chatbot with Seamless Human Handover

Combined efficiency of AI-powered chatbots with seamless handover options to human agents for 10X service efficiency and smoother customer interaction.

REVE Chatbot customers
experienced

60%

Increase in incoming queries

10X

Faster response time

35%

Less chat abandon rate

33%

Reduction in operational cost

Trusted by tech-savvy companies

REVE Hybrid Chatbot

A Hybrid Chatbot leverages both advanced rule-based automation and LLM capabilities to
overcome limitations and deliver precise responses to queries.

Combining supervised and unsupervised learning

Our Hybrid Chatbot transforms customer engagement by seamlessly integrating supervised learning via the NLP/NLU pipeline and incorporating unsupervised learning through LLM for business knowledgebase sources like PDFs, Docs, Text, XLS, and web URLs. It operates optimally, prioritizing the NLP/NLU pipeline for efficient query resolution, ensuring concise and precise responses. The system resorts to LLM for unsupervised learning only when necessary, maintaining a focus on accuracy and minimizing deviation.

  • Answers maximum customer queries
  • Cuts operational and infrastructural costs
  • Improve user satisfaction

Elevating customer engagement with personalized interaction

The Hybrid chatbot enables text-based conversational responses from LLM with interactive components like carousels and quick replies from our chatbot builder. This ensures richer communication.

  • Deliver personalized experience
  • Provide interactive engagement

Designed to handle higher query volumes without a drop in performance

Designed to handle increasing query volumes without a drop in performance, the hybrid chatbot ensures reliable service as the business grows. The expandable knowledge base enables effortless integration of new documents and data into the LLM.

  • Continuously enhanced capability in the chatbot
  • Up-to-date with the latest information

Resource optimization by automating routine tasks

By using a rule-based system to automate routine tasks and employing the LLM for complex issues, the hybrid chatbot maximizes resource allocation. Freed from the burden of repetitive queries, human agents can focus on high-value interactions, leading to better overall operational efficiency.

  • Ensures resources are used where they are most needed
  • Increased productivity and cost savings.

Advantages of
Hybrid Chatbots for businesses

Advanced tools to handle
complex scenarios

Audio/Video Call

Identify your customer issues in the first go and deliver real-time assistance with
video and voice chat solutions. Reduce the number of touchpoints drastically in the first go itself.

Learn more

Co-Browsing

Collaborate with your customers in real-time on a website or mobile app for instant communication
and faster resolution with REVE Chat’s co-browsing feature.

Learn more

Engage customers across their
preferred channels

Preview REVE Chat on your website
with just one click

Over 3,000 happy customers use REVE Chat

Hear from our happy customers

Integrates with your favourite software

REVE Chat successfully integrates with 40+ industry-leading software ensuring a smooth
and trouble-free experience.

View All Integrations

Assist your customers on the go

Enjoy the freedom to support your customers even when not carrying your computer. Use our SDK on your iOS and Android. Be available wherever your customers are.

Play Store App Store

Increase conversions Improve support
Retain customers

Start Free Trial Start Free Trial