;)
Increase in incoming queries
Faster response time
Less chat abandon rate
Reduction in operational cost
A Hybrid Chatbot leverages both advanced rule-based automation and LLM capabilities to
overcome limitations and deliver precise responses to queries.
Our Hybrid Chatbot transforms customer engagement by seamlessly integrating supervised learning via the NLP/NLU pipeline and incorporating unsupervised learning through LLM for business knowledgebase sources like PDFs, Docs, Text, XLS, and web URLs. It operates optimally, prioritizing the NLP/NLU pipeline for efficient query resolution, ensuring concise and precise responses. The system resorts to LLM for unsupervised learning only when necessary, maintaining a focus on accuracy and minimizing deviation.
The Hybrid chatbot enables text-based conversational responses from LLM with interactive components like carousels and quick replies from our chatbot builder. This ensures richer communication.
Designed to handle increasing query volumes without a drop in performance, the hybrid chatbot ensures reliable service as the business grows. The expandable knowledge base enables effortless integration of new documents and data into the LLM.
By using a rule-based system to automate routine tasks and employing the LLM for complex issues, the hybrid chatbot maximizes resource allocation. Freed from the burden of repetitive queries, human agents can focus on high-value interactions, leading to better overall operational efficiency.
Identify your customer issues in the first go and deliver real-time assistance with
video and voice chat solutions. Reduce the number of touchpoints drastically in the first go itself.
Collaborate with your customers in real-time on a website or mobile app for instant communication
and faster resolution with REVE Chat’s co-browsing feature.
Over 3,000 happy customers use REVE Chat
Our support team faced steady challenge handling the influx of customer queries. But with the AI-powered Chatbot handling 85% of inquiries, our team could focus on addressing critical issues promptly. REVE Chat has significantly improved our response time and overall customer satisfaction.
Head of Marketing, Legrand
Business Development Manager, Public Gold
Contact Centre Operations Manager
It is clear they really care about their customers and want to ensure they are happy. The platform itself is constantly evolving and has many great features. I would highly recommend REVE Chat to anyone looking for a customer chat solution.
Marketing Director, Safelink
CTO, Pardgroup SpA
Head of Ecommerce & Omnichannel Operations, Transcom Digital
COO, Cibeles Technology S.P.A
REVE Chat successfully integrates with 40+ industry-leading software ensuring a smooth
and trouble-free experience.
Enjoy the freedom to support your customers even when not carrying your computer. Use our SDK on your iOS and Android. Be available wherever your customers are.
